About Us - Terms Of Use
A 25 Year History Of Success
We have proudly served the Diecast Car Collecting Community for over 25 years, with sites on various Marketplaces and several free-standing websites which we have owned and managed. As the Marketplaces have become more and more demanding in their control over our business we have decided to move back to our own independent website and thus Toy Cars USA was launched. This transition will take some time since we still have thousands of products listed on marketplace sites that we will be moving in the coming months. We hope you will check back with us regularly to see all of the great items we are offering.
Your Satisfaction Is Paramount
Our love of our customers and Diecast Cars drives our Commitment To The Highest Standards and provides our customers a Huge Selection of Quality Products, at Competitive Prices, while delivering outstanding Customer Service. If you are ever unhappy with any purchase just let us know and we will do everything we can to Make It Right.
Shipping And Returns
As a rule we ship on the Next Business Day (Monday-Friday) all orders received by 3:00 pm each day. Shipping will be by USPS. Though you will save money by combining all of the items you want into one order each order we receive will be shipped seperatly. We do accept returns and will be glad to make a full refund less shipping costs charged for any item you are not happy with. To receive this refund simply contact us at CustomerService@ToyCarsUSA.com and let us know you wish to make a return. We will then issue a Return Authorization Number so that we are expecting your item to be returned. Items must be returned in the condition in which they were shipped to you Postage Prepaid within 15 days of receipt of our authorization.
Customs Documents
As a business we are reqired to properly fill out all customs documents so we cannot modify the amounts paid on those documents. Be aware that the payment processors are now tracking that information so any attempt to evade duties could cause you an issue now or in the future. On the bright side our pricing and discounts should save you money on duties as only the actual discounted price paid, less shipping, is reflected in the declared value.
Fees For Returns And Cancellations
Although we do not currently charge restocking fees, any items returned or any orders cancelled will be assesed the fees charged to us by PayPal or your Credit Card Company as these fees are not refundable to us. These fees are set by the payment processors and are out of our control. We will issue refunds less these fees and/or any shipping charges which are also not refundable.
Privacy Policy
Protecting your privacy when using our website is very important to us. Listed below are the ways in which your shopping data is protected.
Data for Payment
The shopping cart may collect the following shopper information for credit card processing:
- Name
- Address (billing and/or shipping)
- IP
The information is collected so that your payment can be processed, and shipping can occur. The payment data will be shared with a payment processor as well as the order total and possibly order details such as the products ordered.
All orders are processed via SSL and payment information such as Account Numbers, Expiration Dates, and CCV numbers are not seen nor available to us. We do not have access to any Cardholder or Account Data in that respect.
Data for Analytics
Pages browsed will be logged by the Web Server. The information tracked and logged will include your IP address.
Cookies
Cookies are small files stored by your browser on your device. They are used to remember preferences and improve the browsing and checkout experience. Our shopping cart uses the following cookies:
- Shopping Basket Cookie — sets a basket ID to correlate to your temporary shopping cart file. (Remains for up to 7 days)
- Mini Cart Cookie — contains a list of products you have added to your cart. Used for displaying your shopping basket while you browse store pages. (Remains for up to 7 days)
- Shopper Cookie — saves email, billing address and shipping address so that the next time you check out your address information is already populated. This cookie is created when you submit an order. (is kept for 1 year)
Data Retention
Orders — When an order is completed the order information (including email, name, address, products, shipping method, etc.) is stored in a database. That information remains for up to one year.
Cookies — Cookies can be cleared by you. The method used depends on the browser and device.
Marketing — Should you choose to share information with us for the purpose of email marketing we will add your information to our Mailing List, however we will remove you from that list at any time you request. All email communication from us will have an unsubscribe link at the bottom allowing you to do this or you can email us directly using the link at the bottom of any page on our website. This list will be considered the property of the company and as such should we sell the company the list would be passed on to the owner.
Errors & Omissions — We work hard to make sure that all information on our website is correct and up to date. This includes prices, product descriptions, product images, inventory information, and shipping information. In the event of an error or omission we reserve the right to cancel any order or in the case of any order already processed to refund all or part of that order which may be in error.
